Before contacting vb customer service, please check the following sections to see if your inquiry has already been answered:
SHIPPING / STORE POLICY | GENERAL FAQ | VBKIT INFO | VBPEN 101 | MISSING NEWSLETTER TIPS | Tracking Info
**ORDER PROCESSING + Shipping windows**
SHIPPING WINDOWS: Regular shipping windows will be 4-10 business days. Release days/promotions/sales of any kind will have shipping windows of 7-14 business days. Please note: this timeframe excludes all weekends & holidays. The VB Team always does our very best to fulfill each and every order in a timely manner. You will receive an email notification once your order has shipped & you can also view your order status at any time on the Order History page in the shop if you have a VB account set up.
VBKIT QUESTIONS? If you are wanting the status on a VBKIT RESERVATION shipment, please check the original product listing for status updates before contacting. You can also check the VB Calendar.
PRODUCT QUESTIONS? If you have a question regarding a specific product in the shop, please review the product listing & description in full prior to contacting, especially any BOLD RED sections. Important information pertaining to the products is always available in the product listings for easy access.
WHOLESALE INQUIRIES? I do accept wholesale orders. Please send me a message so I can work with you directly.
If you need to send photos, please wait until AFTER we have sent a reply to your initial contact request.
Emails will be responded to between:
MONDAY - THURSDAY | HALF DAY FRIDAY
Please allow 24-72 hours for response. Emails sent over the weekends/holidays will be responded to in order beginning the following business days.
IF YOU ARE CONTACTING VB REGARDING SHIPPING / TRACKING INFO FOR YOUR ORDER, PLEASE READ THIS POST FIRST: Shipping Windows & Tracking Delay Info