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THE BASICS

VBKITS ARE NOT ON A SUBSCRIPTION PLAN. This is the number one question I get. People automatically assume it is because it's a planner kit. When I started offering VB Planner Kits I didn't realize how popular they would be and actually just made kits when I felt like it and put them up for sale. As popularity grew, I started taking preorders so I knew how many to make for the upcoming month. So for now, kits are first come first serve. VBKit reservations will open on the 1st of each month & will be available until the 15th of each month, or until the allotted number of reservations has sold out - whichever comes first.

*Please Note: a VBKit Reservation is a PREORDER. Shipping timeframe estimates are noted in reservation / preorder product listings. Reservations / Preorders cannot be cancelled once a purchase is complete.

WILL THERE EVER BE A SUBSCRIPTION OPTION? At this time, there are no plans to switch to a subscription model for the monthly VBKits. Since customers aren't tied into a monthly plan, VBKit reservations give the option to come and go at any point - whether that’s due to style preference, finances, or any other reasons. Due to limited staff fulfilling all the VB orders here at the studio, VBKit reservations also allow us to set the inventory to what is feasible for us to handle within that given month. For a multitude of reasons, VBKit reservations are currently what works best for VillabeauTIFFul.

WHAT IS A MINI VBKIT? A Mini VBKit is a scaled down version of our usual VBKits. Starting July 2023, the Mini VBKits will be taking the place of the original VBKits moving forward. We're downsizing the VBKits while still offering quality products at an affordable price point every month for your journals & planners. The Mini VBKits will still contain core essential products for your monthly journaling & planning needs plus some fun non-stationery items (depending on the month) such as enamel pins, enamel magnets, keychains, etc. For all the details on Mini VBKits, click HERE.

WHEN DO VBKIT RESERVATIONS OPEN & CLOSE? Important kit dates will always be noted in the Theme Insight VB Newsletters, reservation listing, & VBKit promotional graphics shared to the VB social media channels. Dates may vary from month to month, but this will only be temporary so our new manufacturer can get on our regular schedule. For most VBKits, VBKit reservations do not have a specific time set for release so it’s best to check the Latest VBKit page once the Theme Insight VB Newsletter goes out announcing that VBKit reservations are live.

The “What's In Your Kit Cards” are no longer included with VBKits. The VBKit contents will be shown & listed in the description box of the monthly Kit Reveal videos shared on the VillabeauTIFFul YouTube channel.

HOW MUCH ARE THE KITS? Mini VBKit reservations are $30.50 before tax + shipping.

Prices for seasonal Luxe VBKits are increased due to the specialty items included in these kits.

Shipping cost is automatically calculated by USPS based on package weight & destination. At times, you may notice that the shipping cost is increased for certain kits at check out. We will always note in the VBKit product listings if there is a shipping increase due to the weight of the kit. Please be sure to review the product listings in full, especially any bold or red sections.

CAN I ORDER MULTIPLE KITS? Yes, the quantity limits for VBKit reservations have been lifted. VB Customer Service reserves the right to reach out to discuss any excessive purchase quantities. Each VBKit reservation MUST be purchased on its own in a separate transaction. No other products can be included with a VBKit reservation as it is a preorder. If your reservation order includes other products, including multiple VBKit reservations, your order will be cancelled.

WHAT IS KIT WEEK? This is the week when kit product reveals start and kits get packed for shipment. If you reserved a VBKit, you'll be getting your shipping notification along with your kit digitals email sometime during Kit Week.

WHEN WILL MY KIT SHIP? Important kit dates will always be noted in the reservation listing & VBKit promotional graphics shared to the VB social media channels. Dates may vary from month to month, but this will only be temporary so our new manufacturer can get on our regular schedule. Please check individual kit listings for reservation shipping timeframes. Dates are subject to change due to holidays, vacations, global or manufacturer shipping delays, or other events. Please check the shipping windows in the product listings prior to emailing VB Customer Service regarding shipping times. You will be emailed a tracking number once your order has been shipped. Please allow 24-72 hours for your tracking number to update.

If a kit is delayed for any reason, a VB Newsletter will be sent out with that information. Make sure to sign up for the VB Newsletters as that is where all updates & release info is announced.

KIT EXTRAS

WHAT ARE KIT EXTRAS & HOW DO I GET THEM? There are usually a limited number of leftover full kits & individual kit items after VBKit reservations are fulfilled. Those kit extras are listed in the shop usually the following month, and the release info is always announced in a VB Newsletter & added to the VB Calendar. You can find kit extras in the shop HERE. Please note, kit extras are limited in quantity due to being leftover items from fulfilling the VBKit reservations.

WHEN I BUY A FULL KIT DURING A KIT EXTRAS RELEASE, CAN I PURCHASE OTHER ITEMS IN THE SAME ORDER? Yes, as long as the full kit isn’t a VBKit reservation listing (or one of the special pre-packed boxed kits, such as the specialty Luxe VBKits), you can add a full kit with your other items in one order. VBKit reservations must be purchased individually, separate from all other items. Please be sure to review the product listings in full, especially any bold or red sections.

WHY DID A KIT EXTRA PRODUCT IN MY CART SELL OUT BEFORE I CHECKED OUT? The e-commerce software will not hold your items in your cart while you are shopping. Items in your cart are not guaranteed until you have completed your purchase & received an order confirmation. I.E.: for limited quantity releases such as kit extras, as soon as you select what you want - check out immediately as some items may sell out before your purchase is completed.

DO KIT EXTRAS EVER GET RESTOCKED? No, Kit Extras are the leftover products from fulfilling the reserved VBKits. Once a kit extra has sold out, it will not be restocked.

RESERVING A VBKIT

VBKIT RESERVATION TIMELINE:

  • beginning of each month: VBKit reservations open & the monthly VBKit theme reveal is sent via VB Newsletter & shared in the VB FB Group & ShopVB Instagram.

  • middle of each month: VBKit reservation period ends, unless the allotted number of reservations has already sold out - whichever comes first.

  • end of each month: Kit Week begins & VBKits are packaged & prepared for shipment around this time.

  • end of the month - first week of the following month: VBKits will begin shipping around this time.

Please keep in mind kit dates can change. Please check the original listing on the website for updates.

WHEN DO I KNOW IT'S TIME TO RESERVE MY VBKIT? VBKit reservations open towards the beginning of each month. A monthly email newsletter is sent out when kits are live to remind you when it’s time to reserve your VBKit. Keep an eye out for IG posts and updates in the FB group as well. Dates are also marked on the VB Calendar. Most VBKit reservations do not have a set time to release, so check the shop whenever you get our email to grab your VBKit reservation!

HOW DO I RESERVE MY VBKIT? All VBKits are found in the category "VB KITS" in the store. Once the listing is live, you'll go to the site, select the current VBKit, read the listing information, add your initials to the prompts noting that you have read & agreed to the details, add to your cart, double check all your shipping information is correct, and then checkout. Make sure you read the listing info carefully & check that your contact & mailing information is up-to-date prior to purchasing.

CAN I USE MY VB REWARD POINTS TOWARDS MY VBKIT RESERVATION PURCHASE? Yes. Your code must be added prior to checking out. Codes cannot be retroactively added if you forget to use them. More info on VB Reward Points can be found on the VB FAQ page.

KIT CONTENTS

WHAT DOES THE KIT INCLUDE? The products featured in Mini VBKits include:

  • (1) Kit VBPen

  • (1) VB sticker book

  • (1) 3.5x4.5" sticker sheet of numbers foiled on clear sticker paper

  • (1) business card sized sticker sheet of kit pen + kit theme

  • (3-4) sheets of specialty stickers (examples: clear stickers, washi stickers, holo stickers, vinyls, seals, etc)

  • (2) kit coordinating washi tapes

  • (1-2) extra items

Mini VBKits will still be packaged in the original VBKit envelopes!

Any changes for specialty VBKits such as Anniversary or Advent kits will be announced when the monthly kit info is released.

Mini VBKit Reservations include exclusive digital content for you to keep decorating. The full reveal of kit contents will be during Kit Week (the week when kits get packed for shipment). Most of the products featured are exclusive to VB - you won't find them elsewhere. Check out the VB Unboxings to see past kit contents.

WILL I BE GETTING THE IMAGES FROM THE MOOD/INSPIRATION BOARD? Yes and no. Some of the images featured in the mood board are just for inspiration purposes while others (patterns and clipart) are actually from the kit itself. I love creating mood boards because it gives you an overall “mood” of the kit- it sets the tone of what you’ll be expecting when your kit arrives..

CAN I JUST BUY THE KIT PEN? The kit pen is exclusive to the kits that they are featured in (that's why the kit pen is named after the monthly kit). At times, there may be extras after all the kits get sent out, but only limited quantities - it could be 1-200 depending on how many kits sold that month.

DOES A POUCH COME WITH EVERY KIT? The envelope pouches that hold the contents of the kit products are strictly for packaging purposes. I use the pouches so the kit is presentable & for easy storing and planning on the go for you. At times, we may have extras and those will be listed in the shop. If you do receive a pouch that has imperfections - please note that the pouches are for packaging only and only if there are extras then we’ll send you a new one. The pouches are just an added bonus to the kits and not included in the overall price of the whole kit.

SHIPPING

WHEN AM I SUPPOSED TO GET THE KIT? When you place your monthly VBKit reservation, you won't be receiving a shipping notification until around the end of that month through the start of the following month. So let's say you reserve the January VBKit on January 1st - that means your kit will be shipped out towards the end of January / beginning of February. 

WHEN DO THE KITS GET SHIPPED OUT? Dates may vary from month to month, but this will only be temporary so our new manufacturer can get on our regular schedule. Please check individual kit listings for reservation shipping timeframes. Dates are subject to change due to holidays, vacations, global or manufacturer shipping delays, or other events. Please check the shipping windows in the product listings prior to emailing VB Customer Service regarding shipping times. You will be emailed a tracking number once your order has been shipped. Please allow 24-72 hours for your tracking number to update. We always try our best to get the kits out in a timely manner. Updates regarding kit shipping status are always found in the original listing of the kit and a VB Newsletter is sent out if there are any issues.

I RECEIVED A SHIPPING NOTIFICATION EMAIL BUT MY PACKAGE HASN'T MOVED. We ship the kits in batches and pre-print the shipping labels to speed up the shipping process. Please allow 2-4 days from the email to see movement with your order.

CAN I COMBINE SHIPPING? Sorry, but kit reservations can't be combined with any other merchandise. The kits are prepacked for shipment and have special packaging that is weighed for the VBKit reservations to get a rate on shipping. The kits are also on an automated shipping label service which categorizes the kits into batches. If another product is added to the order, it will be placed in a Misc. batch and has to be manually entered into the system. This makes the shipping process very slow - please checkout with two separate transactions. 

WHY IS SHIPPING SO EXPENSIVE FOR INTERNATIONAL?  The rate given at checkout is the max rate. Usually before VBKit reservations, we don't have the product yet in our hands to weigh the kit so it is maxed out until we ship the kit out to you. When we do, if the actual rate of the kit is lower than expected we refund the remaining back to you. 

SNEAK PEEKS

CAN I SEE SNEAK PEAKS BEFORE ORDERING?  When the VBKit reveal VB Newsletter goes out at the start of each month, you’ll see the mood board that I create using photos I find on Pinterest and at times the actual patterns and clipart you’ll see in the kit. The mood/inspiration board gives you a better understanding of the overall concept and feel of the kit.

A few digital images of some of the products (not all) will be revealed with the mood board each month. This gives you some insight on what products you can expect for that particular month. Physical products will be revealed during kit week.

WHEN DO YOU REVEAL THE PRODUCTS FOR THE KITS? During “Kit Week” (the week when kits start shipping) there are sneak peeks and reveals on IG / Facebook Group / and a reveal video (Youtube).

USING THE KITS

WILL THE KIT WORK FOR MY PLANNER? YES! VBKits are formatted for the VBPlanners, but will work great with ANY PLANNER or JOURNAL. The basic size for the full boxes are 1.5x1.9 inches.

HOW CAN I FIND IDEAS FOR WAYS TO USE MY VBKITS? We have a VB Blog with inspiration and ideas from the VB Design Team as well as a VB Pinterest board with photos from around the planner community. Lots of ideas, projects, & layouts are also posted in the VillabeauTIFFul Community FB group. Don’t forget to search #vbkit or #shopvillabeautifful on social media for VB content!

KIT DIGITALS

HOW DO THE KIT DIGITALS WORK? The digitals are an exclusive bonus for VBKit reservations - it’s an added perk to reserve your VBKit. They may not be purchased separately or shared with others. If you purchase a full VBKit during “Kit Extras” releases, digitals will not be included. Each digital download comes with a Terms of Use policy that must be followed. For more info on downloading & designing with the digitals, check out this BLOG POST.

HOW CAN I USE THE KIT DIGITALS? We have very strict Terms of Use regarding villabeauTIFFul digitals. Every digital download includes a PDF containing the Terms of Use. We have linked the Terms of Use HERE for you to view. Please review these terms in full. If there is a breach of these terms, you will not be allowed to purchase from www.shopvillabeautifful.com and your account will be terminated without notice.

WHEN WILL DIGITALS BE SENT OUT? If you reserved a VBKit, an email containing your digital downloads is automatically sent during Kit Week once your order has been marked as shipped. Make sure to download them as soon as you get the email!

WHAT IF DIDN’T RECEIVE THE DIGITALS EMAIL? If you received your reservation shipping confirmation but did not receive the digitals email, please:

  1. double check all of your Spam/Junk/Promotion inboxes as they sometimes get filtered

  2. do a keyword search for "VillabeauTIFFul" and "digitals" in your email inboxes

  3. and if you still can't locate the email, please fill out the VB Customer Service contact form ASAP so we can assist you.

ARE THERE DOWNLOAD LIMITS? Yes! Please keep in mind you only have 6 downloads for each set of VBKit digitals. Please contact VB Customer Service prior to reaching the download limits if you have any trouble with the digital download link. We cannot reset the download link if you use all six of your downloads or if you wait past the link expiration date.

DO THE DIGITALS EXPIRE? Due to a change in our digital system, you now have 30 days from receiving your VB Digitals email to download your digitals. After 30 days the files are taken off the server to make room for new files. Please download the digitals once you receive the email and store them in a drive or cloud storage until you are ready to use them. Once the files have been removed from the system after 30 days, they cannot be recovered to be sent again.

CAN I GET THE DIGITALS ON THEIR OWN? Sorry, no you can’t purchase the VBKit digitals individually. The digitals are exclusive for the reserved kits- it’s an added perk to reserve your VBKit each month. Digitals from past kits are not able to be re-released.

I FORGOT TO DOWNLOAD THE DIGITALS, CAN I STILL GET THEM? Once the files have been removed from the system after 30 days, they cannot be recovered to be sent again.

For previous years VB Digitals: If they were stored on the Google Drive these digitals are no longer available on the drive since we moved to a new system to receive digital products. In the download email from 2017-2019 it does state that you have 1 month to download the digitals before the new month takes the spot. 2021 VB Digitals emails stated that you had 1 year to download your digitals. After this timeframe the digitals will no longer be available as the contract with the illustrator was only good for 1 year and we need to make room for the upcoming digitals as well.

HELP!

I FORGOT TO RESERVE MY VBKIT AND IT SAYS SOLD OUT - CAN I STILL GET A KIT? Once the allotted amount of VBKit reservations have been met, there won't be anymore kits available - no restocks of current or previous months. The products that are featured in each kit are specifically produced for that specific kit. The set amount of VBKit reservations can last varying times depending on the popularity of the kit, but will close each month on the 15th if they have not already sold out before then. However, after fulfilling all VBKit reservations, there are sometimes extra loose products left over like stickers, pens, etc and even at times full kits. It is not always guaranteed that the specific product you want will be available as a kit extra though. Reserving your VBKit right on the 1st of every month would be the best way to ensure you are able to get a VBKit. VB Newsletters will be sent out with the release info for the kit extras each month, so make sure you’re signed up to receive our emails.

I NEED TO CHANGE THE ADDRESS FOR MY RESERVED KIT. Per our kit policy & the section in the VBKit listings that must be initialed before it can be added to your cart, once your order is placed it is finalized and cannot be changed. Please make sure your address is correct before you checkout. If there was a sudden, unexpected move - please contact VB Customer Service right away to see if the address can be changed. Once VBKits have started processing for fulfillment, we are no longer able to update the address for you. In the event the address you entered is not up-to-date, the kit will be sent to the address that was used at checkout and it will be your responsibility to forward your mail to your new address.  

I CHANGED MY MIND AND WANT A REFUND, CAN I GET ONE? No, kits are non-returnable and non-refundable. Each VBKit reservation has a section requiring customer initials that states: “Once this order has been placed it cannot be changed or canceled under any circumstances.” Please make sure you are certain that you want to place the order prior to completing your purchase. The mood board & sticker page sneak peek for the monthly VBKits are available in the VBKit reservation product listing. Please refer to those & the product description for the VBKit theme. Absolutely NO cancellations for VBKit reservations once the kit has been revealed..

I HAVE AN ISSUE WITH AN ITEM FROM MY VBKIT! If there is an issue with your VBKit or a product is defective or damaged (does not include being damaged in transit in which case USPS should be contacted directly) once you receive it, please contact VB Customer Service via the contact form right away. For VBKit issues, VB Customer Service must be contacted via the contact form within 14 DAYS of ORDER DELIVERY. Please provide a detailed explanation of the issue in the contact form as this is extremely helpful. Once your contact form request has been received, you will receive a reply from our customer service team and you will be able to send photo attachments if applicable. In order to qualify for a replacement, the product must be unused and with the original packaging and approved by VB Customer Service in order to proceed with a product exchange. If VB Customer Service is contacted outside of the 14 day window, we cannot guarantee replacements will be available. Kit extras are typically released within a few weeks after the VBKits are sent out, so we want to make sure there is still product in stock & available for necessary exchanges before those are listed.

MY PACKAGE WAS DAMAGED DURING TRANSIT! If your package was damaged during transit, please contact USPS first. We always want your VB orders to arrive in the same condition as when they were packaged at the VB Studio, but accidents do happen. Once a package has been accepted by the USPS, unfortunately we are no longer in control of it. We appreciate your understanding in this matter! After you have heard back from the USPS regarding your damaged package, please fill out the VB Customer Service contact form with all of the necessary info.

PAST KITS

WHERE CAN I SEE PAST KITS?   The VB Unboxings playlist is available on YouTube. The ShopVB Instagram & VB FB group are also good sources if you would like to see photos of past kits, and I've added a few photos below as well. I also post contents of past kits in the listings of the kits.

ARE PAST VBKITS EVER BROUGHT BACK FOR PURCHASE? No. However, VB may reboot a kit theme for a future VBKit - I.E. Beautiffy Your Planner (2017) & Beautiffy Your Planner 2.0 (2020).