Before contacting vb customer service, please check the following sections to see if your inquiry has already been answered:
SHIPPING / STORE POLICY | GENERAL FAQ | VBKIT INFO | VBPEN 101 | MISSING NEWSLETTER TIPS | Tracking Info
**ORDER PROCESSING + Shipping windows**
SHIPPING WINDOWS: Due to moving the VB Studio on the weekends and Tiffany currently being the sole person fulfilling orders, we are extending the current shipping timeframe to 7-20 business days for orders to process for shipment. Please note that this excludes all weekends and holidays. As soon as we are all settled in to the new studio space, we’ll go back to our normal fulfillment timeframe. Thank you for your patience and understanding!
You will receive an email notification once your order has been processed for shipment. Additionally, if you have a VB account, you can track your order status anytime on the Order History page in our shop.
PRODUCT QUESTIONS? If you have a question regarding a specific product in the shop, please review the product listing & description. Important information pertaining to the products is always available in the product listings for easy access.
WHOLESALE INQUIRIES? We do accept wholesale orders. Please send me a message so we can work with you directly.
If you need to send photos, please wait until AFTER we have sent a reply to your initial contact request.
Emails will be responded to: MONDAY - FRIDAY. Please allow 24-72 hours for response. Emails sent over the weekends/holidays will be responded to in order beginning the following business days.
IF YOU ARE CONTACTING VB REGARDING SHIPPING / TRACKING INFO FOR YOUR ORDER, PLEASE READ THIS POST FIRST: Shipping Windows & Tracking Delay Info