TIPS AND FREQUENTLY ASKED QUESTIONS
What's a Crystal VBPen? A super pretty easy to write with black gel ink (you can purchase a blue ink refill) .5MM medium ballpoint pen. It's filled with fine crystals from solid to mix depending on the design in the see-thru barrel.
IMPORTANT INFO TO READ TO PREVENT SCRATCHES:
Pull the cap (the part with the clip and the VB logo) out to reveal the writing part of the pen. -Set the cap aside DO NOT put the cap on the top of the pen. If you do, place it loosely and not tight. There is exposed metal on the bottom of the cap which will scratch the pen when you take the cap off. When the cap is placed tightly on the top of the pen and you remove it by twisting it back and forth the pen top will get scratched. DO NOT TWIST the cap off from the top of then pen.
Since there is exposed metal in the inside cap DO NOT rub the cap along the side of the metal part of the main body of the pen. DO NOT use your thumb to slide the cap off and rub is back and forth. This will cause deep large scratches especially when you do this on a daily basis.
My pen didn't come with the wax stopper at the end of the point? Is this normal? Yes, it's typical you won't find the little red stopper and the reason is when we do the last phase of quality control the little things come off. Usually this doesn't impact the way the ink flows or how your pen write but if you feel your pen isn't working properly please reach out.
Why is the ink skipping? Please make sure you are using the tip of the pen and not writing at an angle using the side of the pen. This is one of the big reasons why the ink is skipping for you- it’s not a rollerball pen.
**Please change the refill loaded in the pen for the complimentary refill that is provided for you- this is why an extra one is included.
To get the ink going scribble on a piece of scrap paper to help with ink flow. This was recommend by the manufacturer.
If there’s still issues please email VB Customer Service using the form on the website so I can address your concern. We know that ink issues arise and I want to make sure you use your pens. The new inks are have been improved and should cause less skipping.
It’s always hard to know which ink refills work and not work since we can’t really test them when doing our quality control inspection. I will always make sure to do what I can to make your pens work for you. ❤️ thank you
If you still have an issue with your pen - please contact customer service ASAP so we can take care of you and help solve the issue. Please remember you have 30 days from the time you received your pen to bring up any issues.
Ready to refill the ink? Here are some tips on how to refill the ink.
-Screw off the writing part of the pen with the tip pointing UP. There's a tiny spring inside the barrel that you don't want to lose. If you lose this piece you won't be able to use your pen anymore and it hard to put back inside the pen. Villabeautifful is not responsible for lost springs and cannot be sent to you if it is lost.
-There are two kinds of ink refills that are available for the Crystal VBPens- one for the older pens and another for the new pens. Check which pen you are trying to replace the ink for by checking the INK REFILL listings. The old refills will not work for the new pens and vice versa. If you happen to use a new ink refill in the older pens please do this AT YOUR OWN RISK. Villabeautifful is not responsible for damaged pens if you do use the new ink refills for the older pens. It is not advised.
Using non VB branded ink refills - Be cautious when using ink refills not supported by VILLABEAUTIFFUL. Use at your own risk as VILLABEAUTIFFUL LLC or Tiffany Ross are not held responsible if the refill damages your pen in any shape or form. The ink included in the pen and the refills are provided straight to us by manufacturer and is actually custom made to fit the Crystal VBPens. We understand that many of you have specific preferences in color and point sizes, however, the VB branded ink refills are the best for this pen at the moment. Please use this as a fair warning before experimenting with other refills in the market.
My pen is labeled as “imperfect” and has a flaw but I don’t see one? Is there really a flaw? The VBTeam and I are very particular when we go through each pen before they are packaged. Yes, we touch and pack every pen ourselves to ensure the quality that the pen is in its best quality. At times, we do get pens that don’t pass quality control- it can be various things from scratches on the clear barrel, paint issues, small nicks on the metal part of the pen. These “imperfect” pens are usually saved for Tiffy Thursdays and or will be discounted for you to still enjoy.
I think my VBPen has something wrong with it. Please keep in mind that these pens are all assembled by hand so you might see some small very minor flaws which, at times, cannot be avoid. If you feel you received an “imperfect” VBPen, please email customer service and be ready with photos once the email tickets has been initiated by Tiffany. This will help us determine how minor or major the “flaw” is and take the next appropriate steps.
The paint on the bottom and the cap of my pens aren’t painted all the way, is this normal? The curvature of the caps and the bottom of the pens are very hard to paint especially right in the crease of the cap. At times, the paint can’t reach the crease and some of the metal underneath with show. I do make the call if the metal underneath is showing too much and will label it as an “imperfect” pen but if not, please understand that at times, it is impossible for the paint to completely cover the curvature of the pen.
Everything is sold out? Why? When can I get a VBPen? The best way to get your hands on a VBPen is to sign up for the SHOPVBNewsletter here. Every month I send out a monthly at-a-glance email with dates to mark in your planners. Keep an eye for my emails as I always keep my customers up to date with new releases. Limited pens are usually just seasonally and retired pens won't be making a comeback so it’s always best to shop on release days. I always have sort of release or restock every month.
Reminder on New Release/Restock Days: It is best to shop right when the shop reopens for the sale to grab the pens you would like. The e-commerce software will not hold your items for a long time so as soon as you select what you want check out immediately. I have no control over this as it is part of the software. I also can't put a limit on how many pens people can buy. There is also no combine shipping on these days as we start shipping right when orders comes in. Because of this make sure you enter your correct shipping address. Orders cannot be changed or canceled once they are placed. Another thing to keep in mind is shipping time. During new releases and restock days we get more orders than usual and do need a couple more extra days to process your order. Per shop policy our regular processing is between 3-7 business days at most. However, for promotions (sales/discount codes/Tiffy Specials) and kit week can take a little longer from 7-14 business days. Please do not email if your order is still within the 7-14 day time frame.
Please limit the quantities you purchase to 4 pens of the same color/type/design unless it is stated in the individual listing. Your order will be canceled if it exceeds the maximum amount for one pen. If you need a larger amount contact VB Customer Service.
VBPens fall into 3 different categories
1 - kit pen which is a pen that is exclusive to the monthly VBKit. At times, there could be extras once kits go out but will be very very low in quantity. When these go up for sale you'll need to grab it right when the release time starts. The best way to get your hands on a kit pen is to always purchase a kit. You can also try the Buy/Sale/Trade post in the Villabeautifful Facebook Group. Signing up for the VB Newsletter and joining the facebook group page will update you on launches.
2- Limited Release VBPens - every month I release a collection of pens that match with the kit pen/theme. Usually there's about 3-4 pens. I send out a newsletter letting you know what day, time and what the pens will look like. These pens are limited so once they sell out, they usually don't get restock.
3. Permanent Pens - These pens are restocked throughout the year. They are basic solid color VBPens.
Do you have any other ink refill colors other than black or blue? At this time the only ink refill colored available are blue and black. I'm working on trying to find some colored inks for us to use in our planners.
Are preorders available for VBPens? Sorry, at this time there isn't an option for preordering.
Need some VBPen info? Do you need some info on your VBPens or which ones to complete your collection Or maybe which pens were limited/permanent, when did that pen launch, was it a kit pen? All these answers can be found in this spreadsheet:http://bit.ly/VBPENMASTERLIST
Which pens are from the previous manufacturer? The pens that were released on April 13th till current day. Take a look at the VBPen Master List for a complete list.
Why are some of the Crystal VBPens more expensive than the others? It's all about the crystals, girl! The pens that have crystals with an iridescent finish (clear or colored) or complex mixes will cost more than some of the simpler pens.
Will ink refills be available for the older pens from the previous manufacturer? Yes, you can find them on the site here.
Can I request blue ink refills for the complimentary ones? No, sorry at this time the refills that come with your pen and order are black. You will need to purchase the blue ones separately.
Will discontinued, limited pens or kit pens come back? Discontinued pens, no. Limited pens, maybe, so it's best to keep checking back on new release days (that's when pens get restocked). Kit pens are exclusive to their corresponding kits and don't make a comeback.
How do I know if a VBPen is permanent, limited or discontinued? There's a few different ways for you to check on this. 1. check the masterlist 2. on the shop site title if the name doesn't have limited at the end it's permanent 3. the different categories -Current
"Here To Stay VBPens-https://shop.villabeautifful.com/collections/here-to-stay-collection-pens
-Current "Stopping By" Limited VBPens-https://shop.villabeautifful.com/collections/just-dropping-by-vbpens
-"Goodbye" Discontinued VBPens-https://shop.villabeautifful.com/collections/goodbye-vbpens
Is a VBPen included with every VBKit? Yes, and the pens are exclusive to the kits. Sometimes there could be extras after the kits get sent out but are very limited in quantity it could be 5-200.
Are you in search of a discontinued pen or would like to sell one? Join the VillabeauTIFFul Facebook Page for the official VB BST (Buy, Sale, Trade) monthly post.